Privacy Policy

FreshBajaar (freshbajaar.in) is owned and operated by THINGSLAB INTERNET SERVICES PRIVATE LIMITED, a company incorporated in India ("FreshBajaar", "we", "us", "our"). This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, mobile experience, or any related services (collectively, the "Platform"). THINGSLAB INTERNET SERVICES PRIVATE LIMITED is the Data Fiduciary for personal data processed through the Platform. By using the Platform, you agree to the collection and use of information in accordance with this policy.

• Account information: name, phone number, email address, and role (buyer or seller) when you register.
• Order information: products purchased or pre-booked, delivery address, and order history.
• Location information: your selected city, used to show relevant produce and sellers near you.
• Payment information: payments are processed by third-party payment gateways; we do not store your full card or bank details.
• Usage information: device type, browser, and how you interact with the Platform, collected automatically to improve our services.

• To create and manage your account and authenticate you.
• To process orders, pre-bookings, payments, and deliveries between buyers and sellers.
• To communicate with you about your orders, account, and customer support requests.
• To improve the Platform, personalize your experience, and show relevant produce based on your location.
• To detect, prevent, and address fraud, abuse, or security issues.

We share your information with sellers or buyers only as necessary to fulfill an order (for example, sharing a delivery address with the seller fulfilling your order). We may also share information with trusted third-party service providers who help us operate the Platform, such as payment gateways, logistics partners, and hosting providers. We do not sell your personal information to third parties.

We use cookies and similar technologies to keep you signed in, remember your preferences (such as your selected city), and understand how the Platform is used. You can control cookies through your browser settings, though disabling them may affect some features of the Platform.

We use reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

We retain your information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements.

• Access and correction: you may access, update, or correct your account information at any time from your profile.
• Erasure: you may request deletion of your account and associated personal data, subject to any legal or contractual retention requirements.
• Withdraw consent: where we rely on your consent to process your information, you may withdraw it at any time; this will not affect processing already carried out before withdrawal.
• Opt out: you may opt out of non-essential communications from us at any time.
• Grievance redressal: you may raise a complaint with our Grievance Officer (see Section 13 below). If you are not satisfied with our response, you may escalate the matter to the Data Protection Board of India, as provided under the Digital Personal Data Protection Act, 2023.

The Platform is not directed at children under the age of 18, and we do not knowingly collect personal information from children without verifiable consent from a parent or lawful guardian. If you believe a child has provided us with personal information without such consent, please contact us so we can verify and remove it.

If we become aware of a personal data breach that is likely to affect you, we will notify the Data Protection Board of India and affected users as required under applicable law, and take reasonable steps to contain and remediate the breach.

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. Continued use of the Platform after any changes take effect constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

In accordance with the Digital Personal Data Protection Act, 2023 and other applicable Indian law, the Grievance Officer for FreshBajaar is appointed by THINGSLAB INTERNET SERVICES PRIVATE LIMITED and can be reached at contact@thingslab.io or on +91 70665 55130. We will acknowledge and address grievances related to your personal data within the timelines prescribed by applicable law.

If you have any questions about this Privacy Policy or how your information is handled, please contact THINGSLAB INTERNET SERVICES PRIVATE LIMITED at contact@thingslab.io or call +91 70665 55130.